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Jul 01, 2024 (Newsletter Issue 5/24)
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IP Office Launched its Automatic Response Assistant

Venezuelan IP Office Launched its Automatic Response Assistant
By E.C.V. & Asociados

The Autonomous Service of Intellectual Property (SAPI) of Venezuela has launched SARA (its Automatic Response Assistant), a digital system designed to provide real-time advice and answers to users seeking to protect their creations, brands, and innovations.

SARA aims to enhance accessibility to processes through various communication channels such as WhatsApp, Telegram, and the website.

SARA made its debut at the Meeting on Intellectual Property for National Trade Transformation: Innovation and Creativity.

This virtual assistant serves as a guide, offering automated responses to inquiries regarding Trademarks, Patents, Copyright, and Protected Geographical Indications (PGIs).

The goal is to deploy these "chatbots" to support users, streamline customer service processes, and thereby enhance public satisfaction.